We do not offer refunds or exchanges. Used, personalized or open candles cannot be returned, exchanged or refunded. However, we will replace or refund products damaged during shipment if photographic proof of damage and receipt is submitted to hello@lilylousaromas.com within 48 hours of arrival.

Please note: Due to COVID-19 we are not accepting any returns or exchanges at this time.

If you purchased from a retailer, we unfortunately cannot accept returns, exchanges, or refunds that are not purchased from www.lilylousaromas.com at this time.