FAQs

Wax Melts -

What are Wax Melts?

Wax melts are completely wick-less scented pieces of wax that are melted in a warmer. The warmer heats and melts the solid wax. As the wax melts, it fills up the area with their aroma lasting for hours.

How do I use Wax Melts?

Warmers are available in different types. They can be electric, plug in or tea light warmer that melts the scented wax to release their aromas.

What are the benefits of Wax Melts?

Wax melts are long-lasting and have more burn-time when compared to traditional candles. Studies have found that wax melts absorb heat slowly, and also release fragrance without burning. Ultimately, this slows down the evaporation process, which makes wax melts last for a longer duration. The average is 1 hour melt time per gram of wax melt.

Candles -

Help! My wick isn't staying lit?

For a proper burn, you must trim the wick before every burn and allow wax to fully melt to the edge of the can, both on the first burn and consecutive ones! Do this by breaking off the TOP black bits of the wick and/or you can actually use nail clippers. You need to shorten the wick to be about 1/8″ – 3/16″. The shorter height allows the wax to feed the flame properly. Wicks light best with a BBQ lighter (hold it 5-8 seconds when lighting). If you think you've over trimmed the wick, you can use a butter knife to scrape out a small amount of wax from directly underneath the wick and relight with the lighter. If your candle starts to tunnel, your wick can have troubles staying lit. To be able to fix this issue, use the butter knife to take out the tunnelling wax to level out the surface of the wax. Wax should all be level and approximately 1/8" below the wick. Patience is key here and if you have any questions please don't hesitate to reach out. 

 

What can I do with my leftover wax or tunnelling candle?

Candle tunnelling happens when a candle burns down its centre, leaving a ring of hard wax around the outside. This is a result of your candle not given enough time to fully melt to the edges (1-2 hours). This leftover wax means your candle won’t achieve it’s maximum burn-time and the wick will become more and more difficult to light and eventually be drowned by melting wax. Thankfully, there are a number of things you can do to help your candle burn evenly and efficiently. You have options when it comes to getting your candle back to its best self. This is the most common option by using foil: Light your candle. Poke a hole in a piece of aluminium foil and place securely around the top of the candle. This allows the heat to stay in and melt the rim of hard wax on the sides. Keeping your candle in eye sight at all times, leave it sitting for 1-2 hours. Check every half hour, and eventually you’ll have a good even wax pool and a re-set candle. Please be careful when removing the foil, it will be HOT! Please Note: If there’s too much liquid wax that is now drowning the wick, use a tissue paper to soak up the excess and this way the aim of the foil method is to increase the heat trapped at the top of the candle, hopefully enabling the stubborn hard wax left up the sides to melt away so your candle can get back to its happy-self! Please take caution using this method and remember this is VERY HOT!

 

Why does my wax look strange after burning it?

It can look a little lumpy and bumpy but let me tell you its really normal and a sign that you have a candle made of 100% soy wax and no additives!


Shipping -

If I live in Vancouver, can I pick up my order?

We are based in South Surrey, BC. So you can always do FREE local pick-up. Please choose this option at check out and you will receive an email when ready for pick-up please check your 'Junk folder'. We don't have a store front so you can't buy in person only shop online.


My order still hasn't arrived or tracking isn't updating, it's been weeks! What do I do?

We send you tracking information so please check there first to see if there is any issues that could easily explain why you havent received your package. If not please reach out to us via email on info@lilylousaromas.com so we can look into this for you.

What are your shipping rates?

All shipping fees are automatically calculated at checkout and international packages may be subject to customs fees, which are not included in our shipping rate and are the customer's responsibility to cover.  All orders are processed and shipped from South Surrey, BC within 2-5 business days. You will receive a shipping notification once your order is shipped. Orders within BC will arrive within a few days, anywhere else can take up to 7-14 days.

Canada - 

Local Pick-up = FREE

Under 150$ = 15$

Spend over 150$ = FREE

I do offer express shipping or if you are in Vancouver, BC I may be able to offer drop off. Please reach out to me via info@lilylousaromas.com or lilylousaromas@gmail.com for more assistance.

Other FAQ's -

How do I return my used candle jar for $1 off my next order?

Send us back your candle jar for 1$ off your next order or save up 10 and ship them back to use to be recycled for a FREE candle. You can ship them or local drop off to us. Reach out to us on info@lilylousaromas.com.

How do you work to be eco-friendly?

We are working hard on this to be as eco friendly as possible. Wax melts do come in plastic packaging but you can request without packaging at checkout and they will come just as they are fresh out of their mold. We use bio-degradable glitter in melts (you can request without) and use natural fragrance oils where we can or essential oils. Candles come in a glass jar that can be returned to us to be recycled or can be kept to store your items/ be repurposed. Our wicks are cotton braided or wood and burn clean. We use renewable 100% soy wax too! We never include any extra packaging this isn't required and all products are bought and sourced locally to reduce travel/shipping waste. We repurpose any shipping boxes we can to keep down our waste and single use. 

 

Do you accept returns or exchanges?

Used, personalized or open candles cannot be returned or refunded. However, we will replace or refund products damaged during shipment from if photographic proof of damage and receipt is submitted to info@lilylousaromas.com within 48 hours of arrival. Please note: Due to COVID-19 we are not accepting any returns or exchanges at this time. We also cannot accept exchanges, returns or refunds on sale items, gift cards, limited edition/collaboration items, or any item that is older than 10 days since date of purchase. Purchased from a retailer? We unfortunately cannot accept returns, exchanges, or refunds that are not purchased from www.lilylousaromas.com at this time.

Do you do wholesale or custom orders?

Yes, we can do custom candles for special events. Please note custom orders need to be confirmed with us so contact info@lilylousaromas.com. We are accepting wholesale for retailers that are a fit. Please email us at info@lilylousaromas.com or my wholesale sign up in the main menu under Lily Lous Aromas.